A quick heads-up from Vorac Pharmacy before the next time you pick up the phone: the pharmacy is changing its phone system.
Starting Friday, when you call Vorac Pharmacy you'll hear a short menu first — press 1 to start a refill, 2 for hours, 3 for pill packs, or 5 to speak with a staff member. You'll be able to enter a prescription number right from your phone, which sends your refill request straight through without waiting on hold.
Here's why it's changing: there are times when all nine of the pharmacy's phone lines are ringing at once, with everyone either on a phone or helping a patient in the store. The new menu gets each call to the right place faster.
The other part of the change: if you choose to speak with a person and nobody can pick up, an automated helper will answer instead of sending you back through the ring cycle. It can tell you whether your prescription is ready, whether you have refills left, and answer basic questions about the pharmacy.
Nathan Vorac says the helper will be phased in gradually — the menu system comes first, and the helper steps in only when calls can't be answered. One thing he wants patients to know:
You can still always talk to a real person. The helper doesn't replace anyone on staff. It only answers when every line is busy.
FAQ
Can I still talk to a real person?
Yes. The automated helper only picks up if every line is busy and your call can't be answered. It doesn't replace anyone at the pharmacy.
What can the helper do?
It can tell you whether your prescription is ready, whether you have refills left, and answer basic questions about the pharmacy — even after hours.
What do I press when I call?
Press 1 to start a refill (you can key in your prescription number), 2 for hours, 3 for pill packs, or 5 to speak with a staff member. The menu walks you through the rest.
When does it start?
The full system goes live Friday, October 30.
Why the change?
So calls reach the right person faster — and so you don't sit through endless ringing when the whole team is with patients.
